At Syllo Innovations Ltd, we build systems, not shrink-wrapped products, so our refund terms are structured around project milestones rather than a single fixed return window.
What your deposit covers
Implementation and consulting engagements are billed against agreed milestones. Deposits paid to begin a project are non-refundable once work has commenced, as they cover the time and resources committed to your engagement from day one.
When you can get a refund
If Syllo has not yet started work on a paid milestone, you may request a refund of that portion of the project and future milestones only, by contacting us at hello@sylloinnovations.com within 5 business days of payment. Each project milestone is considered complete only once it has been formally reviewed and accepted by the client, consistent with our standard delivery process. Once a milestone has been formally accepted by the client, that portion of the payment is considered earned and is non-refundable
Cancelling ongoing services
For any ongoing service billed monthly, such as a support retainer, the client may cancel at any time. Charges already processed for the current billing period are non-refundable, but no further charges will be applied after cancellation takes effect.
Getting in touch
To request a refund, the client should email hello@sylloinnovations.com with the relevant invoice number and the reason for the request. Syllo Innovations Ltd will respond within 3 business days. All amounts referenced in this policy are in Belize Dollars (BZD).